Difference: UsingTickets (1 vs. 5)

Revision 52012-01-19 - PaoloVeronesi

 -- AlessandroPaolini - 2011-12-21
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+ How to use ticketing system
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+  How to use ticketing system 
 
  Login page
   Registration page
   Open a new ticket
 In order to access to our ticketing system you have to login at https://ticketing.cnaf.infn.it/checklist-new/
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+ Login page
  LOGIN PAGE: 
     
 

If you haven't an account, create it by registering in our system
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+ Registration page
  REGISTRATION PAGE:
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+ Open a new ticket
 In order open a ticket, click on the "submit ticket" button of the home page:
 

 HOME PAGE:

Revision 42012-01-16 - AlessandroPaolini

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-- AlessandroPaolini - 2011-12-21

How to use ticketing system

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HOME PAGE:

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imm-tick-submit.png:

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ticket submission page:

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there are several filed to fill in:

Assign to: select the support group to which assign the ticket. By default it is assigned to "Central support" group: you can address to it general questions, or if you are not sure about the right support group to which assign a ticket
Priority: the priority of your ticket
Subject: put a not-confusing title
Description: the details of your problem. Add any information that can help the supporters to debug the problem, like:
- command used and its output
- VO used (past the output of "voms-proxy-info --all"
- site or service contacted
- middleware version
Add file: the attache file filed
GGUS ID: ignore it
Category: select a category in the menu
Force Remote Notification: this field is active when you add a response to a ticket come from GGUS: you can decide whether send your response to GGUS or not
Responsible EGEE Support Unit: ignore it

In order to answer to a ticket, click on the "add a response" button:

actions section::

META FILEATTACHMENT	attachment="imm-tick-login.png" attr="" comment="" date="1326380364" name="imm-tick-login.png" path="imm-tick-login.png" size="76865" user="AlessandroPaolini" version="1"
META FILEATTACHMENT	attachment="imm-tick-registration.png" attr="" comment="" date="1326380462" name="imm-tick-registration.png" path="imm-tick-registration.png" size="125548" user="AlessandroPaolini" version="1"
META FILEATTACHMENT	attachment="Imm-tick-home.png" attr="" comment="" date="1326445813" name="Imm-tick-home.png" path="Imm-tick-home.png" size="291927" user="AlessandroPaolini" version="1"
META FILEATTACHMENT	attachment="imm-tick-submit.png" attr="" comment="" date="1326446638" name="imm-tick-submit.png" path="imm-tick-submit.png" size="85723" user="AlessandroPaolini" version="1"

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META FILEATTACHMENT	attachment="imm-tick-rispo.png" attr="" comment="" date="1326710970" name="imm-tick-rispo.png" path="imm-tick-rispo.png" size="69793" user="AlessandroPaolini" version="1"

Revision 32012-01-13 - AlessandroPaolini

-<
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 -- AlessandroPaolini - 2011-12-21
-<
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+How to use ticketing system
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+ How to use ticketing system
-<
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+https://ticketing.cnaf.infn.it/checklist-new/
->
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+In order to access to our ticketing system you have to login at https://ticketing.cnaf.infn.it/checklist-new/
-<
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+ imm-tick-login.png:
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+ LOGIN PAGE:
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+ imm-tick-registration.png:
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+If you haven't an account, create it by registering in our system
 

 REGISTRATION PAGE:
->
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+In order open a ticket, click on the "submit ticket" button of the home page:
 

 HOME PAGE: 
     
 
 

 imm-tick-submit.png:
 			 META FILEATTACHMENT 
			 attachment="imm-tick-login.png" attr="" comment="" date="1326380364" name="imm-tick-login.png" path="imm-tick-login.png" size="76865" user="AlessandroPaolini" version="1" 
		
		
			 META FILEATTACHMENT 
			 attachment="imm-tick-registration.png" attr="" comment="" date="1326380462" name="imm-tick-registration.png" path="imm-tick-registration.png" size="125548" user="AlessandroPaolini" version="1"
- META FILEATTACHMENT
+ attachment="imm-tick-login.png" attr="" comment="" date="1326380364" name="imm-tick-login.png" path="imm-tick-login.png" size="76865" user="AlessandroPaolini" version="1"
- META FILEATTACHMENT
+ attachment="imm-tick-registration.png" attr="" comment="" date="1326380462" name="imm-tick-registration.png" path="imm-tick-registration.png" size="125548" user="AlessandroPaolini" version="1"
->
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+			 META FILEATTACHMENT 
			 attachment="Imm-tick-home.png" attr="" comment="" date="1326445813" name="Imm-tick-home.png" path="Imm-tick-home.png" size="291927" user="AlessandroPaolini" version="1" 
		
		
			 META FILEATTACHMENT 
			 attachment="imm-tick-submit.png" attr="" comment="" date="1326446638" name="imm-tick-submit.png" path="imm-tick-submit.png" size="85723" user="AlessandroPaolini" version="1"
- META FILEATTACHMENT
+ attachment="Imm-tick-home.png" attr="" comment="" date="1326445813" name="Imm-tick-home.png" path="Imm-tick-home.png" size="291927" user="AlessandroPaolini" version="1"
- META FILEATTACHMENT
+ attachment="imm-tick-submit.png" attr="" comment="" date="1326446638" name="imm-tick-submit.png" path="imm-tick-submit.png" size="85723" user="AlessandroPaolini" version="1"

Revision 22012-01-12 - AlessandroPaolini

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-- AlessandroPaolini - 2011-12-21

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How to use ticketing system

https://ticketing.cnaf.infn.it/checklist-new/

Added:

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imm-tick-login.png:

imm-tick-registration.png:

META FILEATTACHMENT	attachment="imm-tick-login.png" attr="" comment="" date="1326380364" name="imm-tick-login.png" path="imm-tick-login.png" size="76865" user="AlessandroPaolini" version="1"
META FILEATTACHMENT	attachment="imm-tick-registration.png" attr="" comment="" date="1326380462" name="imm-tick-registration.png" path="imm-tick-registration.png" size="125548" user="AlessandroPaolini" version="1"

Revision 12011-12-21 - AlessandroPaolini

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> >	-- AlessandroPaolini - 2011-12-21 How to use ticketing system https://ticketing.cnaf.infn.it/checklist-new/

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Added:

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-- AlessandroPaolini - 2011-12-21

How to use ticketing system

https://ticketing.cnaf.infn.it/checklist-new/

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